Job Summary

As the Ticketing Officer, you will be responsible for managing flight reservations, ticket issuance, rebooking, cancellations, and other travel-related requests while providing excellent customer service.

Responsibilities

• Manage flight reservations, ticket issuance, rebooking, cancellations, refunds, and other ticketing requests accurately and efficiently

• Provide customers with information on flight schedules, fares, travel options, baggage requirements, and applicable airline policies

• Handle customer inquiries and resolve ticketing-related issues promptly while maintaining a high standard of customer service

• Maintain accurate booking and transaction records while coordinating with airlines and other travel partners to ensure seamless service delivery

Requirements

• Bachelor's degree or HND in Tourism, Hospitality Management, Business Administration, or a related field

• Minimum of 1–2 years' relevant experience in ticketing, reservations, or travel operations within the Travel & Tourism industry

• Proficiency in Global Distribution Systems (GDS) such as Amadeus or similar ticketing/reservation software is an added advantage

• Strong understanding of airline reservations, ticketing procedures, fare rules, rebooking, cancellations, and customer service